Frequently asked questions.

PINK is a neck firming cream with a built-in stainless steel roller applicator. The formula combines AH-8 Hexapeptide (which signals your skin to rebuild collagen) with niacinamide and hyaluronic acid. The roller mechanically drains lymphatic fluid for instant de-puffing while driving the actives deeper into the skin. It was engineered specifically for the thin, delicate skin of the neck and décolletage.

AH-8 (Acetyl Hexapeptide-8) is a signal peptide that tells your skin cells to produce new collagen and inhibits the nerve-to-muscle signals that cause neck lines to deepen — the same mechanism as Botox, but applied topically. It's clinically shown to increase Type I collagen, the structural protein your neck loses fastest after 40.

Squeeze a line of cream across your neck. Roll upward from collarbone to jawline using the built-in roller — 30 seconds per side. Use morning and evening on clean skin. That's it. No separate tools, no complicated routine.

Yes. PINK is dermatologist-tested, hypoallergenic, fragrance-free, and cruelty-free. The formula contains no parabens, sulfates, or harsh chemicals. The roller is medical-grade stainless steel — naturally hypoallergenic and easy to clean. If you have extremely reactive skin, we recommend a small patch test behind the ear first.

PINK was formulated specifically for the neck, jawline, chin, and décolletage — the thinnest, most neglected skin on your body. While the ingredients are face-safe, we recommend using your regular skincare on your face and saving PINK for the areas that need it most.

Most neck creams like Alastin or StriVectin have good ingredients but no delivery mechanism — they sit on the surface and never reach where collagen is collapsed underneath. Our founder calls it "mailing a letter without a stamp." The built-in roller is the stamp. It's the only product in the category that combines peptide-based collagen rebuilding with mechanical lymphatic drainage in a single applicator.

Each tube is 30ml (1 fl oz) and lasts approximately 4–6 weeks with twice-daily use. The concentrated peptide formula means you only need a thin line per application — a little goes a long way. Most customers reorder every 5–6 weeks.

Daily use is recommended for best results, ideally twice a day (morning and evening). Morning use helps depuff and contour. Evening use supports collagen renewal overnight. Each session takes about 60 seconds.

PINK will soften the appearance of deeper neck lines over 8–12 weeks of consistent use, but it cannot fully eliminate severely etched-in wrinkles. For moderate lines and crepey texture, most women see visible improvement within 4 weeks. For severe sagging, it works best as an ongoing maintenance tool.

Yes. The two primary causes of turkey neck are lost collagen and pooled lymphatic fluid — PINK addresses both. The roller drains the fluid that creates the puffy, loose appearance. The peptides rebuild the collagen that keeps skin tight. 96% of women in our clinical testing reported visibly firmer, more lifted skin by day 14.

Yes. Apply PINK to clean, dry skin before other products. Follow with your moisturizer and SPF in the morning. The roller massage actually enhances absorption of any products applied after, so your existing routine works harder.

US orders ship within 1 business day. Standard delivery takes 3–5 business days. International orders take 7–14 business days depending on location. You'll receive a tracking number by email as soon as your order ships.

Yes. US shipping is free on every order, no minimum. International orders may have a shipping fee calculated at checkout based on location.

Yes, we ship to most countries. Customs fees, if applicable, are the responsibility of the customer. Check the shipping calculator at checkout for your country's rate and delivery estimate.

You'll receive a tracking number by email as soon as your order ships. You can also reach out to support@pinkneckcream.com and we'll send you the latest update.

Subscribe & Save ships your PINK to you automatically at the interval you choose (30, 45, or 60 days). You can skip, change frequency, or cancel anytime from your account. No minimum commitment.

Log into your account using the email you used to purchase, then select "Cancel subscription." It's one click. No phone call required. No questions asked.

Yes. Log into your account and skip your next shipment with one click. You can also pause your subscription for up to 60 days at a time.

Yes. Log into your account and adjust your delivery frequency (30, 45, or 60 days) anytime. Changes take effect on your next scheduled shipment.

Email us at support@pinkneckcream.com with your order number. We'll reply within 24 hours with a prepaid return label and instructions. Once we receive your return, your refund is processed within 5 business days.

Yes, we ask that you return the tube (even if used) so we can recycle the roller applicator. Return shipping is free and we'll send you a prepaid label.

Refunds are processed within 5 business days of receiving your return. Depending on your payment method, funds typically appear in your account within 3–7 business days after processing.